Privacy Policy

1. Introduction & Commitment

At Giotalia Solutions, we respect your privacy and are committed to protecting all personal information, project assets, source code repositories, and credentials you share with us. This Privacy Policy explains how we collect, handle, and safeguard data when you interact with our web applications, request engineering quotes, or engage our services through Freelancer.com.

2. Information We Collect

We collect only the essential information necessary to evaluate project briefs, provide accurate pricing quotes, and deliver high-performance software solutions:

• Contact & Identity Data: Your name, email address, company name, and WhatsApp phone number (if submitted via quote forms or Meta WhatsApp API bots).
• Project & Technical Requirements: Code specifications, bug diagnostic logs, store credentials (Shopify/WordPress staff permissions), and API keys provided for development.
• Transaction Records: Contract terms, scope agreements, and milestone release verifications conducted via Freelancer.com.

3. How We Use Your Information

Your data is strictly used for engineering and client service fulfillment:

• Preparing diagnostic proposals and custom project estimations.
• Building, testing, and deploying Shopify Liquid themes, WordPress sites, React web applications, and WhatsApp automation systems.
• Communicating milestone progress, speed benchmark results, and QA test completions.
• Syncing qualified lead information to your designated CRM system upon explicit request.

4. Escrow Security & Payment Data Protection

All client project financial transactions are executed securely through Freelancer.com Milestone Escrow. Giotalia Solutions does not store, process, or collect credit card numbers, banking details, or payment credentials on our local servers. Funds remain safely locked in escrow until you verify and approve project deliverables.

5. Non-Disclosure & Code Confidentiality

We treat all proprietary source code, business logic, customer databases, and design assets as strictly confidential. We never resell, share, or disclose client codebases to third parties. Access to development environments is restricted exclusively to assigned engineering staff working under non-disclosure obligations.

6. Third-Party Integrations & Cloud Services

Our solutions may connect with verified infrastructure providers including Meta Cloud API (WhatsApp Business Automation), Shopify API, WordPress WooCommerce, and cloud hosting servers. Each integration strictly operates under standard OAuth and encrypted token protocols.

7. Your Rights & Data Control

You have full control over your project data. You may at any time request access to, rectification of, or complete deletion of your staging files and contact information from our active development servers once milestone contracts are concluded.

8. Contact Our Privacy Office

If you have questions regarding this Privacy Policy or wish to request data removal, please contact our team at:

📧 Email: privacy@giotalia.com
🔒 Protection: Verified Freelancer.com Premier Service Provider